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Return Policy

Aqua-Chem Store will accept returns for items that meet the return criteria set forth below for fourteen (14) calendar days from the date of purchase, as applicable. THESE RETURN CRITERIA CONDITION ANY RIGHT OF RETURN DESCRIBED IN THIS POLICY OR ELSEWHERE WITHIN THE AQUA-CHEM STORE, OTHER THAN THOSE REQUIRED UNDER LAW. We may deny any return if it fails to meet our return criteria.

Return Criteria and Exceptions

We will NOT accept the following items for return: (i) items that have been opened, used, altered or that show wear or damage; (ii) clearance items or those marked with a designation such as “Final Sale” or “Non-Returnable”. Returnable items must be in a condition that permits us to resell them.

To qualify, all returns must be accompanied by the original documentation, instruction manuals, registration, parts and components and the original manufacturer packaging. Failure to include such items may prevent or delay your refund. Refunds will be made in the same method as payment. When you make a qualifying return, we will credit the full amount, less the original shipping and handling charges, if any, and you will receive your refund in approximately 2-3 weeks.

We may occasionally extend the 14-day return period during holiday or other periods.

Additional Conditions

Restocking Fee

A restocking fee may be deducted from the refund amount for non-defective products returned to us.

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